Support

Get help

If something breaks, please tell us. If the problem is on a specific product, send the store, the link to the product page, and what you expected to happen. Don’t send passwords or payment details.

Contact

Email support.flairna@gmail.com. A real person reads every message.

Account help

Create the account on shopflairna.com first with email or Google. Once you’re signed up, the account page shows a one-time activation code that lasts 10 minutes. Paste that code into the Flairna extension.

Forgot your password? To reset it, email us from the address on your account. Payments for Pro and Max go through Stripe, and your first month of Pro is free (see plans).

Bad recommendations

If an alternative is out of stock, has the wrong price, or just isn’t a good match, send us the link to the product you started from and the link to the result. We read these and use them to make the results better.

Delete your data or account

To clear Flairna from one browser, choose Sign out in the Flairna popup or remove the extension from Chrome. That doesn’t delete cloud data or the account. On shopflairna.com/account, “Delete Flairna data” removes your closet, viewed history, likes, feedback, searches, Discover activity, recaps, preferences, and settings, while keeping your login, plan, subscription, and billing. “Delete account” separately removes the login and all data and cancels any active subscription. Both sign out every connected browser and device. If you want a copy first, use Download my data on the same page.

Report a security issue

If you find a vulnerability in the extension, the website, or the API, email support.flairna@gmail.com with “Security report” in the subject and the steps to reproduce it. Please don’t access other people’s data or disrupt the service while testing, and give us a reasonable time to fix it before sharing details.